Jelly Casino – Privacy Policy

1Introduction & Purpose

Jelly casino (jellycasino.bet) takes your personal privacy very seriously. This Privacy Policy explains what types of information we collect, how it is processed, where it is stored, and what your rights are.

We believe transparency is the foundation of trust. That's why this policy is written in plain language — so every member clearly understands what we do and don't do with their information.

This privacy policy is drafted in accordance with Curaçao eGaming licensing guidelines and international data protection regulations. Regardless of how long you have been with jelly casino, protecting your data is our responsibility.

2What information we collect

Jelly casino collects information in a number of ways. Full details are provided below:

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and country
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Pay, Nagad, bank account)
• Records of communication with the support team

Automatically collected information:

• IP address and device information
• Browser type and version
• Time spent on site and pages visited
• Gaming activity logs and history
• Transaction history
• Information collected through cookies and tracking technologies

3How your data is used

Jelly casino uses your data only for specific, legitimate purposes. We never use your information for anything else without your consent.

• Account management: Registration, login, password reset, and account verification.
• Payment processing: To process deposits and withdrawals.
• Ensuring security: To detect and prevent fraud.
• Legal obligation: To comply with regulatory requirements.
• Service improvement: To improve your experience.
• Customer support: To resolve your issues and complaints.
• Promotional communications: Only to notify you about bonuses and offers if you have given your consent.
• Responsible Gaming: To monitor gaming behaviour and provide support where needed.

4Who we share your data with

Jelly casino does not sell your data to third parties. However, limited data sharing may occur in specific situations:

• Payment processor: Only to process transactions with payment partners including Mobile Pay, Nagad, and Rocket.
• Identity verification service: With verified agencies approved under the KYC process.
• Regulatory authority: Upon a valid request from a licensing authority.
• Law enforcement agencies: When required by a court order or legal obligation.
• Anti-money laundering authorities: To prevent financial crime.

All of our third-party partners operate under strict confidentiality agreements and are not permitted to use your information for their own purposes.

5Cookie Policy

Jelly casino uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

The types of cookies we use:

• Essential cookies: Essential for the site to function properly — including maintaining login sessions and security verification.
• Functionality cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To understand which parts of the site are used most — this can be turned off.
• Marketing cookies: To show relevant offers — only with your permission.

6How long your data is retained

Jelly casino does not retain your data longer than necessary. Different types of information are subject to different retention periods:

Once the retention period expires, your data is securely deleted or anonymized in a way that makes identification impossible.

7Security measures

Jelly casino uses multiple layers of security technology to protect your data:

• 256-bit SSL encryption: Fully protected during data transfer.
• Two-factor authentication (2FA): An added layer of security at login.
• Regular security audits: Managed by third-party security experts.
• Firewall & DDoS protection: Server-level protection against cyber attacks.
• Access control: Only authorized personnel have access to your data.
• Data backup: Regular encrypted backups to prevent data loss.

8Your rights

As a jelly casino member, you have several important rights over your own data:

To exercise any of these rights support@jellycasino.bet to email us. We will respond within 30 days.

9Child Protection

Jelly casino services are intended strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that someone under the age of 18 has created an account, that account will be closed immediately and all associated data will be deleted.

10International data transfers

As jelly casino operates internationally, your data may in some cases be transferred to servers located in other countries. In such cases:

• Data is transferred only to the extent necessary to provide the service.
• Adequate data protection measures are ensured for the destination country or organization.
• Transferred data remains protected under this Privacy Policy.
• Data protection requirements are included in all agreements with third parties.

11Changes to the Privacy Policy

Jelly casino may update this Privacy Policy from time to time. If changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address for any significant changes.
• Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.
• You may be given the opportunity to share your feedback before any major changes take effect.

Visit this page regularly to stay up to date with our latest policy.

12Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: support@jellycasino.bet
• Subject line: Write "Privacy Policy Request" in the subject line
• Response time: Within 30 business days

Our dedicated data protection team will carefully review your request and respond as promptly as possible.